Front Office

  • Reservations Management for Hotels

  • Effective customer care at the Front Office

  • Excellent Customer Service Skills

  • Front Office Management

  • Guest and Public Relations                  

  • Health and Safety

  • Human Resource Management in Front Office Division 

  • Personal Hygiene, Appearance and Safety

  • Promotion of Domestic Sales              

  • Professional Complaints Handling for Supervisors

  • Up Selling / Cross Selling / Suggestive Selling Skills Development    

  • Services and Functions of the Reception Department              

  • The Art of Telephone Communication

  • Team Spirit and Teamwork in section: The Way to Success

  • Winning Customers / Trust and Dedication

Get in touch.

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