The world of hospitality continues to expand. It is one of the world’s fastest-growing industries, and will create over 80 million new jobs over the next ten years. The travel and tourism sector will account for one in nine jobs by the year 2026.
A hotel manager needs to know the current industry trends. They are aware that their hotel needs to evolve and change in order to stay current. “To be successful, you have to create emotions,” “Whatever you create has to be extraordinary, and you have to go the extra mile.” A hotel manager operating in the modern marketplace faces the challenge of creating positive emotional experiences at a time when automation and AI are becoming commonplace in hospitality. Today’s travellers still want the human aspect, but they also want efficiency and hassle-free processes. It’s the hotel manager’s responsibility to combine these two elements in a way that benefits both the guest and the business